All of the following is required to replace missing or damaged card
- Passport (Note: The passport used to issue the card)
- Police report on the lost card
Step 1 – Purchase of Replacement Scratch Card
All foreign nationals who have lost their non-citizen Ghanacard will first purchase a scratch card called the FIMS Replacement scratch card at any CAL Bank branch at a fee of USD 60 or Cedi equivalent at time of registration. Download Replacement form and fill before proceeding to purchase a Replacement card. The applicant presents the application form and the FIMS Replacement scratch card at the registration centre. Each Scratch card has a serial number and a Personal Identification Number (PIN).
Step 2 – Data Capture
1 – At the registration centre, the applicant present the replacement form along with the police report of the lost card.
2 – The applicant now proceeds to a Data Entry Officer to process the biometric information.
3 – When needed, a customer service assistant is at hand to help fill in the form.
4 – The applicant then gives the FIMS Replacement Scratch card and Replacement form to the Data Entry Officer who verifies the PIN on the FIMS Scratch card and captures the data on the application form into the database.
5 – The Data Entry Officer also captures the biometric data of the applicant. The biometric data to be captured are:
-Photograph (portrait); and
-Signature on an electronic pad.
Step 3 – Instant Card Issuance
The data is processed. The applicant verifies and validates data captured and instantly a New Non-citizen Ghanacard is issued.
1 – Security features make forgery and duplication very difficult.
2 – Holographic laminate displays a unique optical pattern.
3 – Biometric data including fingerprints and digital signatures are stored as images in an individual’s file.
4 – Unique Personal Identification Number.
5 – Personal data can be read automatically in usages that require the holder to provide an identity evidence and authentication.
Foreign nationals who stay in Ghana for a period of at least 90 cumulative days in any given year or those who are permanently resident in the country should go to the permanent registration centres to register for their Non-citizen Ghanacard: